Let's Connect

Email is the fastest channel. Response targets:

• Sales ([email protected]): 4–6 hours during business hours
• Support ([email protected]): 6–12 hours for active customers
• Legal & investor ([email protected]): 24 hours

For urgent matters, include "URGENT" in the subject line of your email.

For commercial inspection services, written quotes are delivered within 24 hours of an initial scoping conversation. For federal capability statements and sole-source justification packets, MW AIRLIFT provides tailored documentation within 24 hours of request. For IoT SaaS pilots and healthcare cold-chain agreements, the 60-day free pilot agreement is delivered same day after a 15-minute scoping call.

Five details help us respond efficiently:

• Your organization name and role
• The service you're interested in (IoT monitoring, drone inspection, cold-chain delivery, federal contracting, etc.)
• Your timeline (immediate, this quarter, next fiscal year)
• For federal procurement officers — the contract vehicle or NAICS code if known
• The best phone number for a 15-minute scoping call

The more specifics provided, the faster we can deliver a tailored quote or capability statement.

Standard business hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time. The IoT cold-chain monitoring system runs continuously 24/7/365 with automated alerts. Emergency response services for healthcare clients and county Emergency Operations Centers are available outside business hours under a retainer agreement. Inspection bookings and capability statement requests are handled during standard hours.

For healthcare cold-chain emergencies — vaccine spoilage events, supply transport during a clinic refrigerator failure — MW AIRLIFT maintains a 2-hour emergency response window for clients in the Triangle and northeastern NC service area. For declared disaster events through county Emergency Operations Center retainers, MW AIRLIFT mobilizes within the timeline specified by the retainer agreement, typically 4–24 hours depending on the deployment scope. IoT monitoring restoration is targeted at 4 hours.

Yes. After an initial email exchange, MW AIRLIFT offers free 15-minute scoping calls via phone or video. Longer in-person meetings — including capability briefings for county EOCs and federal procurement offices — are scheduled on request, typically within 1–2 weeks. MW AIRLIFT can travel for in-person meetings throughout North Carolina; out-of-state in-person meetings are evaluated case by case.

After-hours emergency response is available to retainer clients (healthcare cold-chain pilots converted to paid agreements, county EOC retainers, federal contract holders). Non-retainer clients should email [email protected] with "URGENT" in the subject line for fastest non-business-hours response. The IoT monitoring system continuously generates automated SMS and email alerts to designated contacts 24/7 — these alerts are delivered within 90 seconds of any temperature excursion regardless of MW AIRLIFT business hours.

Federal and state procurement officers, prime contractors, and contracting officers can request a tailored MW AIRLIFT capability statement by emailing [email protected] with the contract vehicle, NAICS code, or specific opportunity in mind. Capability statements are delivered within 24 hours and include:

• SBA 8(a) certification documentation
• NDAA Section 848 / Blue UAS Cleared compliance proofs
• NC HUB certification (pending)
• NAICS coverage
• Past performance summaries
• Key personnel resumes
• References where available

Email [email protected] with the subject line "Free IoT Pilot Request" and include:

• Your clinic or organization name
• Primary contact person
• The number of refrigeration units or cold-chain assets you'd like monitored
• Your facility address

MW AIRLIFT responds within one business day to schedule a 15-minute scoping call. After the call, sensor installation can typically be scheduled within 1–2 weeks. Your clinic provides nothing — no upfront cost, no IT support requirement, no contract obligation during the 60-day pilot.

Federal procurement officers and contracting officers can email [email protected] with "PROCUREMENT - URGENT" in the subject line for expedited response. Priority documentation we deliver same-day or next-business-day:

• SBA 8(a) application status documentation
• Sole-source justification packet
• Capability statement matched to your specific NAICS or contract vehicle
• NDAA Section 848 compliance documentation
• SAM.gov UEI confirmation
• NC HUB certification (pending) documentation
• Past performance summary

For sole-source contracts up to $4.5 million, MW AIRLIFT can typically execute a teaming or contracting agreement within 2–4 weeks of initial contact.